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Culture of Service and People Labs

Without People, Organizations Don’t Exist! The people and culture are the “glue” that breathes life and energy into the organization. Organizational strategies and systems do not exist without humans to make them a reality. Consequently, without an understanding of human behavior, we cannot understand organizations. And, if we do not understand organizations, we cannot redesign them to perform better.

Human behavior and culture are mysterious, hard to define, and even harder to change for many people. Culture reflects the organization’s values, but values are not directly visible. Values are made manifest through the tangible symbols, rituals, and heroes – all of which are human created and can be intentionally recreated to develop the culture you really want. Team performance reflects how well they work together and the knowledge, skills, abilities, and level of engagement. This collection of labs addresses both the group (culture) and the individual members.

Culture of Service Lab #12

Ultimately, sustaining excellence requires that the new systems, processes, and practices become habitual and embedded in the culture. Culture is composed of values and norms that are manifested in the rituals, heroes, and symbols. Organizations that have achieved sustainable excellence have five cultural characteristics in common. They are a complementary combination of valued employees who trust each other and work as a team. At the same time, this trusting team is focused on delivering excellence to the customer. In the end, individuals working together are the essence of any sustainable change. The lab includes five lessons.

Key Concepts – Understand the Culture of Service concepts, components, and relationships and how they contribute to leadership and organization [re]design for sustainable excellence.

Application – Apply the key Culture of Service concepts to your organization using the downloadable Worksheet(s).

Assessment – Evaluate how well your organization applies the key concepts of a Culture of Service to achieve sustainable excellence.

Leader as Organization Designer – Apply collaborative leadership concepts to the leadership activities associated with creating a Culture of Service.

[Re]Create – Apply what you have learned about creating a Culture of Service to improve your organization and leadership.

Enable, Empower, and Engage (E3) People Lab #5

While many leaders claim that their people are their most important asset, their actions often tell a different story. High-performing organizations develop and engage their workforce to accomplish the strategy. Creating an engaged workforce consists of (a) acquiring and placing talent, (b) developing (enabling) and empowering people, (c) involving and engaging the workforce at all levels, and (d) addressing the whole person. Acquiring and retaining the best talent is a challenge for most organizations. The best people will only work for organizations where they feel valued, enjoy their work, and achieve their full potential in a win-win arrangement. Note: If you don’t need the best people, then consider automating the work. The lab includes five lessons.

Key Concepts – Understand the Enable, Empower, and Engage (E3) People concepts, components, and relationships and how they contribute to leadership and organization [re]design for sustainable excellence.

Application – Apply the key E3 People concepts to your organization using the downloadable Worksheet(s).

Assessment – Evaluate how well your organization applies the key concepts of E3 People to achieve sustainable excellence.

Leader as Organization Designer – Apply collaborative leadership concepts to the leadership activities associated with Enabling, Empowering, and Engaging (E3) People.

[Re]Create – Apply what you have learned about Enabling, Empowering, and Engaging E3 People to improve your leadership and organization.

Align, Coach, Appreciate Lab #9

There is an old saying, “What gets measured gets done, and what gets rewarded gets repeated.” Reinforcing behavior is based on progress towards the overall strategy and includes recognition, rewards, promotions, and sometimes removing individuals. All too often, incentive systems are counter-productive and drive behaviors that are inconsistent with the overall compelling directive and strategy. So, caution is warranted when evaluating and incentivizing performance. High-performing organizations align their incentives to ensure individual performance is supporting the best overall system performance. The lab includes five lessons.

Key Concepts – Understand the Align, Coach, Appreciate concepts, components, and relationships and how they contribute to leadership and organization [re]design for sustainable excellence.

Application – Apply the key Align, Coach, Appreciate concepts to your organization using the downloadable Worksheet(s).

Assessment – Evaluate how well your organization applies the key concepts of Align, Coach, Appreciate to achieve sustainable excellence.

Leader as Organization Designer – Apply collaborative leadership concepts to the leadership activities associated with Align, Coach, Appreciate.

[Re]Create – Apply what you have learned about Aligning, Coaching, and Appreciating people to improve your organization and leadership.

Videos

Includes 15 Online Instructional Videos + Text - Over 130 Minutes

Workbooks

Includes 15 Downloadable PDF Workbooks - Over 220 Pages

Worksheets

Includes over 40 Downloadable Editable PowerPoint Worksheets

Labs are part of the Core Lab Collection

Get all 12 Core Labs for only $497 USD

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